Refund Policy
Last updated: August 12th, 2024
At Balkan Journey, we strive to provide you with the best travel experiences. However, we understand that circumstances may arise that require you to request a refund. This Refund Policy outlines the terms and conditions under which refunds can be requested for services purchased through our website.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
– Timeframe for Request: You must request a refund within 30 days of the purchase date. If more than 30 days have passed since your purchase, no refund will be issued.
– Service Conditions: The service must not have been utilized or must be in conditions that allow for a refund. If the service has been partially used, the refund will be evaluated based on the proportion of the unused service.
– Cancellation Policies: Refund eligibility may also depend on the specific cancellation policies of the service provider (e.g., hotels, airlines, tour operators).
Refund Request Process
To request a refund, please follow these steps:
- Notification: Send an email to our customer service team at info@balkanjourney.net indicating your refund request. Be sure to include the following information:
– Full name
– Order number or booking reference
– Reason for the refund request
- Evaluation: Our team will review your request and will contact you within 5 business days to inform you of the status of your request.
- Approval of Refund: If your request is approved, we will process the refund through the same payment method you used for the purchase. You will receive a notification via email once the refund has been processed.
Exceptions to the Refund Policy
Refunds will not be granted in the following cases:
– If the service has been fully or partially utilized, and the reason for the refund request does not justify a refund.
– If the refund request is made after the 30-day period.
– If the reason for the request is attributable to failure to comply with the instructions provided at the time of booking.
Changes to Bookings
If you wish to change a service instead of requesting a refund, you may do so within 30 days of purchase. To request a change, follow the same notification process outlined before and specify that you would like to make a change to your booking.
Contact Us
If you have any questions about this Refund Policy or need further assistance, please do not hesitate to contact us at:
– Email: info@balkanjourney.net
